LuLu Hypermarket has won the prestigious Service Hero 2014 Customer Service Assessment Award for ‘Best Supermarket’ in Kuwait, for the second consecutive year.
Following closely on the heels of opening our new hypermarket in Kuwait at Salmiya, which witnessed record crowds, the ‘Service Hero Award’ for LuLu Hypermarket is a further attestation of the retailer's popularity among customers in the country.
LuLu Hypermarket won the award following in-depth and stringent evaluation procedures that assessed the retailer's record across eight different service dimensions. These included quality of the products, reliability and speed of service delivery, staff attitude, convenience of location and value to price, as well as the usefulness and functionality of LuLu’s online presence.
Service Hero's 2014 Customer Services Assessment Awards ceremony, which took place at the Hotel Symphony in Kuwait, on 16 February, also awarded winners from 16 other industry categories. LuLu Hypermarket’s Regional Director Mohamed Haris and Regional Manager Sreejith K. S. were on hand to receive the Service Hero 2014 Customer Service Assessment Award for ‘Best Supermarket’.
The awards, which were based on a customer voting drive, collated the views of online customers on 17 industry categories. Each industry category was measured across eight service metrics that included product quality, reliability, value for money, location, speed, staff quality, call center and website quality. The top scoring brands on overall customer satisfaction in each service category, which met the minimum vote requirements, were then awarded pole-position prizes.
Launched in 2010, the ‘Service Hero Awards’ are the only national index which awards prizes based solely on consumer feedback. The assessment is overseen by an independent advisory council.
